TERMS OF SERVICE

These Terms of Service govern the use of www.bluss.be and all purchases made through the BLUSS online store.

By using our website or placing an order with BLUSS, you agree to these Terms of Service.

These Terms do not affect any mandatory rights you may have as a consumer under applicable law.

1. COMPANY INFORMATION

The online store is operated by:

BLUSS
Legal business name: Rongé, Wim
Business number / VAT number: BE 0665.825.404
Registered/business address: Bosstraat 77, 2500 Lier, Belgium
Email: info@bluss.be
Website: www.bluss.be

2. SCOPE

These Terms apply to:

• the use of the BLUSS website;
• orders placed through our online store;
• the sale and delivery of BLUSS products;
• all related services provided through our website.

By placing an order, you confirm that you have read and accepted these Terms.

3. PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

Product images, colours and appearance may vary slightly depending on:

• your screen or device;
• lighting conditions;
• production batches;
• the characteristics of fabrics and materials.

Small variations that do not affect the essential characteristics or quality of the product are not considered defects.

Product availability is subject to stock.

We reserve the right to discontinue products or change our product range at any time.

4. PRICES

All prices displayed on our website are shown in euros (€).

Unless otherwise indicated, prices include applicable VAT and other taxes.

Shipping costs and any other applicable charges will be clearly displayed before you complete your order.

BLUSS reserves the right to change prices at any time. However, the price applicable to your order will be the price displayed at the time the order is placed.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order. If payment has already been made, the relevant amount will be refunded.

5. PLACING AN ORDER

By placing an order through our website, you are making an offer to purchase the selected products.

Before submitting your order, you will have the opportunity to review and correct your order details.

An order is only considered accepted once BLUSS has confirmed it.

You will receive an order confirmation by email after successfully placing your order.

We reserve the right to refuse or cancel an order where there is a valid reason, including:

• suspected fraud or misuse;
• incorrect pricing caused by an obvious error;
• products being unavailable;
• incorrect or incomplete customer information;
• payment not being successfully completed.

If we cancel an order after payment has been made, the relevant amount will be refunded.

6. PAYMENT

Available payment methods are shown during checkout.

Payment must be completed before an order is processed unless otherwise explicitly stated.

Payments may be processed by third-party payment providers.

BLUSS does not necessarily receive or store your full payment card details.

By providing payment information, you confirm that you are authorised to use the chosen payment method.

7. DELIVERY

We ship orders using the shipping methods available during checkout.

Delivery times provided on our website are estimates unless a specific legally binding delivery date has been agreed.

We aim to process and dispatch orders within the timeframe stated in our Shipping Policy.

Delays may occur due to circumstances beyond our reasonable control, including carrier delays, public holidays, high order volumes or customs procedures.

Detailed information about shipping methods, costs and delivery can be found in our Shipping Policy.

Belgian distance-selling rules require customers to receive clear information about delivery conditions and costs before purchase.

8. RIGHT OF WITHDRAWAL AND RETURNS

Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 calendar days after receiving the goods, subject to the conditions and exceptions provided by law.

Detailed information about:

• how to exercise your right of withdrawal;
• return conditions;
• return shipping costs;
• refunds;
• non-returnable items;

can be found in our Return & Refund Policy.

Nothing in these Terms limits your statutory right of withdrawal where it applies.

9. REFUNDS

Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer law.

Where required by law, refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed.

Any processing times displayed by banks or payment providers are outside BLUSS's direct control.

10. LEGAL GUARANTEE

All new consumer goods sold by BLUSS are covered by the statutory legal guarantee against lack of conformity.

Under Belgian consumer law, consumers are generally entitled to a two-year legal guarantee for new consumer goods from the date of delivery. BLUSS may not exclude or reduce this mandatory legal protection.

A lack of conformity may exist, for example, where a product:

• does not correspond to what was ordered;
• does not have the characteristics that a consumer may reasonably expect;
• is defective in a way covered by the legal guarantee.

If you believe a product is defective or non-conforming, please contact:

info@bluss.be

Please include your order number and, where relevant, photographs of the issue.

Your rights under the legal guarantee are separate from and additional to our return policy.

11. INTELLECTUAL PROPERTY

All content available on the BLUSS website, including but not limited to:

• the BLUSS name and branding;
• logos;
• photographs;
• graphics;
• designs;
• text;
• videos;
• product designs;
• website content;

is owned by BLUSS or used with permission and may be protected by copyright, trademark and other intellectual property rights.

You may not copy, reproduce, modify, distribute, publish or commercially exploit our content without prior written permission from BLUSS, except where permitted by law.

12. ACCEPTABLE USE OF THE WEBSITE

You may use our website only for lawful purposes.

You must not:

• attempt to gain unauthorised access to our website or systems;
• interfere with the operation or security of the website;
• introduce malicious software, viruses or harmful code;
• use automated systems to misuse or disrupt the website;
• impersonate another person or provide deliberately false information;
• use BLUSS content for unauthorised commercial purposes.

We may restrict access to the website where reasonably necessary to protect our business, customers or systems.

13. USER CONTENT, REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, feedback or other content to BLUSS, you confirm that:

• you have the right to submit that content;
• the content does not infringe the rights of third parties;
• the content is not unlawful, misleading or abusive.

Where necessary for operating, promoting or displaying our services, you grant BLUSS a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submitted content.

This licence does not transfer ownership of your content to BLUSS.

Where reviews are displayed on our website, additional review rules may apply.

14. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, giveaways or special offers may be subject to additional conditions.

Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• discount codes may not be combined;
• discounts apply only during the stated promotional period;
• promotions may be limited to selected products or stock;
• promotions are subject to availability.

Specific promotional conditions communicated at the time of the promotion take precedence over this general section.

15. LIABILITY

BLUSS is responsible for its obligations under applicable Belgian and European consumer law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by law, BLUSS is not liable for losses resulting from:

• improper use of our products;
• failure to follow product or care instructions;
• circumstances outside our reasonable control;
• temporary website interruptions;
• third-party services outside our control.

We do not exclude liability for intentional misconduct, fraud or any liability that cannot legally be excluded.

16. FORCE MAJEURE

BLUSS will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, for example:

• natural disasters;
• strikes;
• transport disruptions;
• failures of postal or courier networks;
• government measures;
• major technical failures;
• other unforeseeable events outside our reasonable control.

Where possible, we will take reasonable steps to minimise the impact on customers.

17. PRIVACY AND COOKIES

Personal data is processed in accordance with our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy and cookie settings.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

• our business;
• our website;
• applicable laws or regulations;
• our services.

The Terms applicable to a purchase are the Terms in force at the time the order was placed, unless a change is required by law.

The latest version will always be available on our website.

19. GOVERNING LAW

These Terms are governed by Belgian law.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the law of your country of residence.

Any dispute will be handled by the competent courts in accordance with applicable law.

20. COMPLAINTS

If you have a complaint regarding an order or product, please contact us first so that we can try to resolve the issue.

Email: info@bluss.be

Please include your order number and a clear description of the issue.

Nothing in this section limits your right to use any legally available consumer dispute resolution procedure.

21. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

22. CONTACT

For questions about these Terms of Service, please contact:

BLUSS
Legal business name: Rongé, Wim
Business number / VAT number: BE 0665.825.404
Bosstraat 77
2500 Lier
Belgium

Email: info@bluss.be
Website: www.bluss.be

Last updated: 11 September 2026