RETURN & REFUND POLICY

At BLUSS, we want you to be satisfied with your order. If you change your mind, you have the right to return eligible items in accordance with the conditions below.

1. RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 14 calendar days after receiving your order, without having to provide a reason.

To exercise your right of withdrawal, you must notify BLUSS within this 14-day period.

After notifying us of your return, the item must be returned within the legally applicable return period.

2. RETURN CONDITIONS

Returned items must be in a condition that allows them to be resold.

You may inspect and try on an item as you would in a physical store. However, items must not show signs of use beyond what is reasonably necessary to determine their nature, characteristics and fit.

Returned items should therefore be:

• unworn, except for fitting purposes;
• unwashed;
• free from stains, damage, strong odours or other signs of use;
• returned with the original labels and tags attached where reasonably possible;
• returned with any accessories or items originally included with the product.

If an item has been used or handled beyond what is necessary to inspect it, BLUSS reserves the right to deduct an amount from the refund corresponding to any loss in value, where permitted by applicable law.

3. HOW TO START A RETURN

To register your return, please use our online return portal:

START YOUR RETURN:
https://bluss.sendmyparcel.me/returns/create

If you need assistance with your return, you can contact us at:

info@bluss.be

Please include your order number when contacting us.

4. RETURN SHIPPING COSTS

For standard returns due to a change of mind, incorrect size choice or another reason not caused by BLUSS, the return shipping costs are paid by the customer.

Any applicable return shipping costs will be shown during the return process where available.

BLUSS is not responsible for customs duties, import charges or other costs arising from international return shipments.

Where applicable, customers are responsible for ensuring that return shipments are correctly declared and that any required customs charges are prepaid.

If you have received an incorrect, damaged or defective product, please contact us before returning the item.

If BLUSS is responsible for the issue, you will not be required to bear the necessary return shipping costs.

5. REFUNDS

Once your return has been received and inspected, we will process the applicable refund using the same payment method used for the original purchase, unless otherwise agreed.

You will be notified once your return has been processed.

After the refund has been issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

During busy periods, including collection launches, Black Friday, holidays or other periods of high order volume, return processing may take slightly longer.

6. ORIGINAL SHIPPING COSTS

If you exercise your statutory right of withdrawal for your entire order, any standard delivery costs that must legally be refunded will be refunded in accordance with applicable consumer law.

Any additional delivery costs resulting from choosing a delivery method that is more expensive than our standard delivery option will not be refunded.

For partial returns, original shipping costs will generally not be refunded where permitted by law.

7. NON-RETURNABLE ITEMS

Certain products may be excluded from the right of withdrawal where permitted by applicable law.

This may include, for example:

• personalised or made-to-order products;
• sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.

Where a product is legally excluded from returns, this will be clearly indicated before purchase where applicable.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:

info@bluss.be

Please include:

• your order number;
• a description of the issue;
• clear photos of the product where relevant.

We will assess the issue and provide an appropriate solution.

This section does not limit any statutory rights you may have under applicable consumer protection law.

9. EXCHANGES

We currently recommend returning the unwanted item and placing a new order for the preferred size or product.

If an exchange option is available through our return portal, you may follow the instructions provided there.

If you are unsure about sizing before placing an order, feel free to contact us at:

info@bluss.be

We will be happy to help you choose the most suitable size.

10. CONTACT

For any questions regarding returns, refunds or exchanges, please contact:

BLUSS
Email: info@bluss.be
Website: www.bluss.be