SHIPPING POLICY

Thank you for shopping with BLUSS.

This Shipping Policy explains how we process, ship and deliver orders placed through www.bluss.be.

1. ORDER PROCESSING

Orders are typically processed within 2–4 business days after successful payment confirmation.

Business days do not include weekends or Belgian public holidays.

During busy periods, including:

• collection launches;
• sales;
• Black Friday;
• holidays;
• periods of unusually high order volume;

processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

2. SHIPPING METHODS

BLUSS primarily ships orders using Bpost and its international delivery partners.

Available delivery methods are displayed during checkout and may depend on:

• your delivery country;
• your postal code;
• the size and weight of your order;
• the delivery services available in your region.

For Belgian orders, available delivery options may include delivery to a Bpost pickup point, parcel locker or another available delivery method shown at checkout.

The delivery option selected during checkout will apply to your order.

Belgian e-commerce rules generally require online merchants to offer at least two delivery options, including an environmentally friendly option, although certain exceptions apply, including for businesses younger than three years.

3. ESTIMATED DELIVERY TIMES

After your order has been dispatched, estimated delivery times are generally:

Belgium: approximately 1–2 business days

International delivery times vary depending on the destination and the local postal or courier partner.

Please note that these delivery times are estimates and do not include our order processing time.

Unless another delivery period has been expressly agreed, consumer orders must generally be delivered no later than 30 days after the contract is concluded.

4. SHIPPING COSTS

Shipping costs are calculated during checkout and depend on factors such as:

• destination;
• delivery method;
• package size and weight.

The applicable shipping cost will always be displayed before you complete your purchase.

Any free-shipping promotions will be subject to the conditions communicated at the time of the promotion.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

You can use this information to follow the progress of your shipment through the relevant carrier.

Please allow some time after receiving the shipping confirmation for tracking information to become active.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check your:

• name;
• street and house number;
• postal code;
• city;
• country;

before completing your order.

If you notice an error in your delivery information, contact us as soon as possible at:

info@bluss.be

We will try to update the information before shipment, but we cannot guarantee changes once an order has already been dispatched.

Additional costs resulting from incorrect or incomplete information provided by the customer may be charged where legally permitted.

7. DELIVERY TO PICKUP POINTS OR PARCEL LOCKERS

Where a pickup point or parcel locker delivery option is selected or offered, the customer is responsible for collecting the parcel within the collection period communicated by the carrier.

If a parcel is not collected within the required period, it may be returned to BLUSS.

If an uncollected parcel is returned to us, please contact info@bluss.be so we can determine the appropriate next steps.

Additional shipping costs may apply if the customer requests the order to be shipped again, where legally permitted.

8. INTERNATIONAL SHIPPING

We may ship to selected countries outside Belgium.

International delivery times depend on the destination and the local postal or courier service.

For orders shipped outside the European Union, customs duties, import taxes or other charges may apply.

Unless stated otherwise, such charges are not included in the product or shipping price and may be payable by the recipient.

BLUSS has no control over customs charges imposed by the destination country.

Customers are responsible for checking any applicable import requirements before placing an order.

9. SHIPPING DELAYS

We make reasonable efforts to dispatch and deliver orders within the estimated timeframes.

However, delays may occur due to circumstances outside our reasonable control, including:

• carrier delays;
• customs processing;
• adverse weather;
• strikes;
• public holidays;
• exceptionally high shipping volumes;
• incorrect delivery information;
• other logistical disruptions.

If your order is significantly delayed, please contact us at info@bluss.be so we can investigate the shipment.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

10. LOST PACKAGES

If your tracking information indicates that your package has not moved for an unusually long period or you believe it may have been lost, please contact us at:

info@bluss.be

We will investigate the shipment with the relevant carrier where appropriate.

When BLUSS arranges the shipment, the risk of loss or damage generally remains with BLUSS until you, or a third party designated by you other than the carrier, physically receive the goods.

An exception may apply where you independently appoint a carrier that was not offered by BLUSS.

Please therefore contact BLUSS first if a shipment appears to be lost rather than relying solely on the carrier.

11. DAMAGED PACKAGES

If your order arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself has been damaged during shipment, contact us at:

info@bluss.be

Please include:

• your order number;
• a description of the issue;
• clear photographs of the packaging and product where possible.

We will review the situation and provide an appropriate solution in accordance with applicable consumer law.

12. PACKAGES MARKED AS DELIVERED

If tracking shows that a package has been delivered but you cannot locate it, please:

• check whether someone at your address accepted the parcel;
• check any designated safe location;
• check the relevant pickup point or parcel locker information;
• contact us at info@bluss.be if the package still cannot be located.

We may open an investigation with the carrier where appropriate.

13. RETURNS

Shipping and delivery are separate from our return process.

For information regarding:

• returns;
• the 14-day right of withdrawal;
• return shipping costs;
• refunds;
• exchanges;

please refer to our Return & Refund Policy.

14. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

• our shipping services;
• carriers;
• delivery options;
• applicable law;
• our business operations.

The most recent version will always be available on this page.

15. CONTACT

For questions regarding shipping, delivery or your order, please contact:

BLUSS
Legal business name: Rongé, Wim
Business number / VAT number: BE 0665.825.404
Bosstraat 77
2500 Lier
Belgium

Email: info@bluss.be
Website: www.bluss.be

Last updated: 11 September 2026