FAQS

HOW DO I TAKE CARE OF MY BLUSS PRODUCT?

To keep your BLUSS garments in the best possible condition, always follow the care instructions on the label inside the garment.

We generally recommend washing garments inside out, using a gentle cycle and avoiding high temperatures or tumble drying unless the care label states otherwise.

WHAT IF I RECEIVE A FAULTY OR INCORRECT ITEM?

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at info@bluss.be.

Please include your order number and, where relevant, clear photos of the issue.

If BLUSS is responsible for the problem, we will provide an appropriate solution and you will not be required to bear the necessary return shipping costs.

CAN I RETURN MY ORDER?

Yes. Eligible items can be returned in accordance with our Return & Refund Policy.

EU consumers generally have the right to withdraw from an online purchase within 14 calendar days after receiving the order, subject to the applicable conditions and legal exceptions.

For full details, please see our Return & Refund Policy.

DO I HAVE TO PAY FOR A RETURN?

For standard returns due to a change of mind, incorrect size choice or another reason not caused by BLUSS, the return shipping costs are normally paid by the customer.

If you received a damaged, defective or incorrect item, please contact us before returning it.

You can start a return here:

START A RETURN

CAN I EXCHANGE AN ITEM?

We currently recommend returning the unwanted item and placing a new order for the preferred size or product.

If an exchange option is available through our return portal, you may follow the instructions shown there.

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 2–4 business days after payment confirmation.

After dispatch, Belgian orders are generally delivered within approximately 1–2 business days.

International delivery times depend on the destination and local postal or courier partner.

For more information, please see our Shipping Policy.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Use the tracking link in that email to follow your shipment.

If your tracking has not updated for an unusually long time, contact us at info@bluss.be.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are shown during checkout.

Depending on your country and device, BLUSS may accept payment methods including:

Payment options may vary by country and checkout availability.

CAN I PAY WITH KLARNA?

Yes, Klarna is available where supported during checkout.

The specific Klarna options offered may depend on your country, order value and Klarna's own eligibility checks.

I ORDERED THE WRONG SIZE. WHAT SHOULD I DO?

If your order has not yet been shipped, contact us as quickly as possible at info@bluss.be. We will try to help, but changes cannot be guaranteed once an order has been processed or dispatched.

If the order has already been delivered, you can return the item in accordance with our Return & Refund Policy.

HOW DO I KNOW WHICH SIZE TO CHOOSE?

Please check the size information provided on the relevant product page.

If you are unsure, contact us at info@bluss.be before ordering and we will be happy to help you choose the most suitable size.

DO YOU SHIP INTERNATIONALLY?

Yes, BLUSS may ship to selected international destinations.

Available shipping options and costs are shown during checkout.

For orders outside the European Union, customs duties, import taxes or other charges may apply.

CAN I CANCEL OR CHANGE MY ORDER?

Contact us as soon as possible at info@bluss.be.

If your order has not yet been processed or shipped, we will try to help. Once an order has been dispatched, changes or cancellations may no longer be possible.

HOW DO I CONTACT BLUSS?

For questions about your order, returns, sizing or products, please contact:

Email: info@bluss.be
Phone: +32 468 14 65 49