returns

START A RETURN 

Items purchased from BLUSS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 7 days of receipt of shipment, in order to receive a refund. Please note that some items, such as, keychains, underwear & socks cannot be returned.

 

Return 

In order to process a return. The return must be shipped back to us at the customers expense.

 

Tap this link to create your return label.

 

The charges derived from the return of an order will be assumed by the customer and in no case will be the responsibility of Bluss. We are working to offer a better service in this process which we hope to implement soon. Bluss will not be responsible for any customs costs arising from the return. Therefore, we kindly ask you to make sure that in case of returning the garment on your own, the customs costs are prepaid, to avoid that the package cannot be delivered and will be sent back to the country of origin.

  

The refund will be processed through the original payment method used in the purchase within 5-10 working days after the item arrives at our warehouse. During collection launches and holiday campaigns, Black Friday or other periods of high courier density, return processing time may vary slightly.

 

Recommendation

We recommend customers who have doubts about the size, do not hesitate to ask us (info@bluss.com) so that they do not have size problems once they receive the product.